We're Here to Help
At StepRacers, we believe every step counts - including the steps you take to reach out to us. We're committed to making your experience as smooth as your daily walks.
Get in Touch
Have a question, suggestion, or just want to share your step racing success story? We'd love to hear from you! Our team reads every message and responds as quickly as possible.
Email Support
stepracers@gmail.com💡 Tip: Include your username and a detailed description of your issue for faster assistance.
Common Questions
How do I join a race?
Simply enter the race code shared by your friends or create a new race to invite others.
My steps aren't syncing
Make sure your health app permissions are enabled and try refreshing the app.
Can I create private races?
Yes! You can create private races and share the code only with people you want to invite.
Our Commitment to You
We typically respond to support emails within 24 hours during business days. For urgent issues affecting your races, we aim to respond even faster. Your step racing journey is important to us, and we're here to ensure it's always a positive experience.
More Ways We Can Help
Technical Issues
App crashes, sync problems, or login difficulties - we'll get you back on track.
Feature Requests
Have an idea to make StepRacers even better? We love hearing your suggestions!
General Feedback
Share your experience, success stories, or just say hello - we appreciate it all!